FAQ

Frequently Asked Questions

Can you repair my camera equipment?
How much are the shipping/handling fees?
Will you provide me with an estimate before you begin the repair?
How much is the diagnostic fee?
How much will it cost to be repaired?
How long will the repair take?
I want to have my camera repaired.  What should I do?
I want to have my CCD/CMOS sensor cleaned on my Digital SLR. What should I do?

Can you repair my camera equipment?

We can repair most camera equipment. Depending on the age of the equipment and parts availability, the answer is usually yes!

How much are the shipping/handling fees?

Our shipping/handling fees vary depending on the weight and value of the equipment.  Large shipments (2 or more items) may incur additional charges.  Please contact us if you have any questions.

¹ Shipping and handling charges can vary depending on the location shipped to, the number of items being shipped and cost of insurance for equipment.  Customers providing their own form of shipping incur a minimum $10 handling fee per item.  We cannot be held liable for accurate shipping times or items shipped to the incorrect address by customers providing their own form of shipping.  We also cannot be held liable for lost or damaged items that were not insured by customers providing their own form of shipping.

Will you provide me with an estimate before you begin the repair?

Yes, it is our policy that we provide an estimate before any repairs are started. In order to provide you, our customer, with an accurate and fair price we examine each unit case by case. Once you receive your estimate (via phone, fax, e-mail or mail) you can accept or decline the estimate. If the actual cost of repair is less than originally estimated you will be charged only for the actual repair cost. For the time required to diagnose your equipment, we charge a small non-refundable diagnostic fee up-front.

How much is the diagnostic fee?

Our diagnostic fees are only for out of warranty items.  They are fair and very reasonable and includes a full diagnostic of all your equipment’s functions.

² This amount is applied against the cost of repair if you choose to have your equipment repaired and pays for the time required to disassemble the equipment and diagnose the problem(s) and the parts required to repair your equipment.  No equipment will be released until the diagnostic fee is paid in full.

How much will it cost to be repaired?

Depending on the type of equipment it varies quite a bit. It is nearly impossible to give you an accurate quote without a trained technician thoroughly examining your equipment. Please contact us and we would be happy to provide you with as close an estimated cost as possible. The customer is responsible for any shipping/handling and diagnostic fees. Please see above for our diagnostic fees.

How long will the repair take?

All repair times are subject to parts being in stock. Expensive parts usually must be ordered from the factory.  Most estimates are completed within 3-5 business days from the receipt of the equipment. After approval, the repairs are completed as quickly as possible, usually 2-3 weeks. Please notify us in advance for Priority RUSH service.

Please notify us if your equipment needs to be completed before a given date. We will always try our best to return your equipment to you in a timely manner.

I want to have my camera repaired.  What should I do?

If you are shipping your equipment, pack your equipment in accordance with the mail carrier of your choice (UPS, FedEx, US Mail, etc.).  Remember to include a filled-out copy of the Repair Request Sheet with your equipment, only the accessories which are related to the problem are required. We also recommend insuring your equipment for the replacement value if it is lost or damaged.  For more information, you should view our Repair Checklist page.

If you would like to drop your equipment off, feel free to stop by any time during regular business hours.

I want to have my CCD/CMOS sensor cleaned on my Digital SLR. What should I do?

We highly recommend that you DO NOT attempt to clean it yourself. For most new digital SLRs the replacement cost of a CCD/CMOS sensor in parts alone is nearly the original cost of the camera. For that reason, we recommend shipping your equipment to us or dropping your equipment off. We are factory trained and we can safely remove those particles usually within 48 hours!

If you would like to drop your equipment off, feel free to stop by any time during regular business hours. Same-day sensor cleaning is by appointment only. Please contact us to schedule an appointment. Same-day service takes 4 hours or less.